Effective Date: 31/10/2025
Company Name: OPG Solutions
Website: www.opgsolutions.co.za
Business Motto: Your One-Stop Building & Hardware Warehouse

1. Introduction

OPG Solutions (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers, suppliers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

By using our website, purchasing from us, or engaging with our services, you consent to the processing of your personal information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Details: Name, surname, ID number, or company registration number.
  • Contact Information: Email address, phone number, and physical or postal address.
  • Account Information: Login credentials (where applicable).
  • Payment Details: Limited payment or billing information required for order processing.
  • Transactional Data: Purchase history, order details, and delivery preferences.
  • Technical Data: IP address, browser type, device information, and website usage statistics.

We collect this information directly from you when you:

  • Register on our website
  • Place an order or make a purchase
  • Subscribe to our mailing list
  • Contact us for support or inquiries
  • Visit or interact with our website

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders or service requests
  • To communicate order updates, delivery information, and support responses
  • To improve our website, products, and customer service
  • To comply with legal and tax obligations
  • To send promotional or marketing information (only with your consent)
  • To prevent fraud and ensure secure transactions

4. Sharing of Information

Your personal information will not be sold, shared, or disclosed to third parties, except in the following cases:

  • When required to deliver goods (e.g., sharing delivery addresses with courier partners)
  • When required by law, regulation, or court order
  • When using trusted third-party service providers who assist us in operations (e.g., payment gateways, website hosting, or analytics)

All service providers are contractually obligated to protect your data and use it only for the intended purpose.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal data from loss, theft, unauthorized access, or disclosure. These include secure servers, encrypted connections (SSL), and restricted access to personal data.

While we take every precaution to protect your information, no data transmission over the internet can be guaranteed to be completely secure.

6. Your Rights

Under POPIA, you have the right to:

  • Access and request a copy of your personal information
  • Request correction or deletion of inaccurate or outdated information
  • Withdraw consent to the processing of your personal data
  • Object to the use of your information for direct marketing
  • Lodge a complaint with the Information Regulator of South Africa

Requests can be sent to our Data Protection Officer at [Insert Email Address].

7. Retention of Information

We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyze site traffic, and remember user preferences.
You can manage or disable cookies through your browser settings. However, some website features may not function properly without cookies enabled.

9. Marketing and Communication

With your consent, OPG Solutions may send you promotional emails, offers, or updates about new products and services.
You can opt out of marketing communication at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

10. Links to Other Websites

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted on our website with a revised effective date.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us at:

OPG Solutions
Email: info@opgsolutions.co.za
Phone: 075 305 7142 / 060 642 4561
Address: Thohoyandou, Limpopo
Website: www.opgsolutions.co.za